27 it support specialist jobs found

Dein Job bei deecoob In unserem Team am Standort Dresden erwarten dich anspruchsvolle sowie abwechslungsreiche Aufgaben, die dein ​Engagement als IT Support Specialist im Bereich ​SaaS Cloud Plattform täglich herausfordern. Du arbeitest zusammen mit erfahrenen Admins und Entwicklern in einem interdisziplinären Team an der unterbrechungsfreien Bereitstellung unserer globalen Cloud Plattform MESLIS©. Darüber hinaus gewährleistest du mit deinem Team die Verfügbarkeit der gesamten Infrastruktur des Unternehmens - On Premises und in der Cloud. In Bezug auf technische Fragen bist du der/die zentrale Ansprechpartner*in für alle Mitarbeiter*innen bei deecoob und für unsere Kunden. Deine Aufgaben Als IT Support Specialist arbeitest du an der Weiterentwicklung und Administration der tech. Infrastruktur wie Netzwerk, Workstations und Cloud Services für unsere Kunden. Zu deinen Aufgaben bei...

You will handle services, 1st - 3rd Level Support, upgrades, installations, and troubleshooting for networks, network hardware devices, and software You will develop and document system standards for computer and network devices You will coordinate system development tasks, including design, integration, and formal testing You will oversee all transitions to production You will develop and execute actions in system specifications, technical and logistical requirements, and other disciplines You will create and maintain technical documentation to insure efficient planning and execution You will manage and document system configurations Provide end user support for MS Windows, MS Office

Mitarbeit im 1st & 2nd Level Support zur Unterstützung unseres IT-Support-Teams OnRemote-Unterstützung der deutschlandweiten IT-User Betreuung von ca.2000 Windows-Clients (Windows 10) im Team Anwendungssupport für unter anderem: Microsoft, Office 365, Cisco VoIP Eigenverantwortliche Bearbeitung von Störungen und Anfragen Dokumentation aller Tätigkeiten im Ticketsystem Administration, Installation und Unterstützung der IT-User Zentrale Softwareverteilung

ServiceNow Implementation Specialist (m/w/d) ServiceNow, Service Management, Systemadministrator, ITSM, Digitalisierung Wir prägen das Leben und Arbeiten von morgen und übermorgen Als Digitaldienstleister für den Mittelstand und Konzerne in der DACH Region realisiert die T-Systems MMS jährlich rund 3.000 Projekte verschiedenster Größe und Komplexität in den unterschiedlichsten Branchen. Gemeinsam mit unseren Kund*innen gestalten wir die digitale Welt sicher, nutzerorientiert und barrierefrei – für eine digitalisierte zukunftsfähige Wirtschaft und lebenswerte Gesellschaft.   In Aller Kürze Standorte: Berlin, Bonn, Dresden, Hamburg, Jena, Leinfelden-Echterdingen (Stuttgart), Leipzig, München oder Rostock Wochenarbeitszeit: Vollzeit 38h/ Woche Reiseanteil: gering Sprachkenntnisse: Deutsch und Englisch Das Erwartet dich als Implementation Specialist (m/w/d) Du möchtest Teil eines der erfolgreichsten IT Unternehmen in Deutschland...

Zentraler 2nd Level Support für Lösungen und Sevices im Bereich Infrastrukturen und Applikationen Verantwortlich für Incident Management und Request Management im 2nd Level Support im Soft- und Hardwarebereich sowie Betreuung Analyse, Klassifizierung und Bearbeitung eingehender Anfragen im 2nd Level Support Betreuung und Betrieb der Netzwerkinfrastruktur (LAN, WAN, WLAN, Firewalls) Administration der Client-, Serversysteme und Applikationen von Kundensystemen und Sicherstellung des laufenden Betriebs Selbstständige Lösung von komplexen Störungen und Anforderungen im verantworteten Fachbereich Remote Support und Übernahme von Aufgaben in Projekten / Teilprojekte

Unterstützung des D2C Teams bei operativen und administrativen Aufgaben Erstellung von Reportings- und Auswertungen DSGVO Anfragen DSGVO-Richtlinie bearbeiten (Datenbereitstellung, Datenänderung, Datenlöschung) Ad hoc Analysen Verfolgen und lösen von technischen Problemen Datenpflege in IT Systemen

THE ROLE A modern application landscape requires standardized and flexible architectures to support business processes in the best possible way. We are looking for an EDI specialist (m/w/d) to work with our Customer Service and IT / integration partner project teams to set up a new EDI data flows for our customers. The role is for an immediate start. One of your main tasks is the local project management EDI transition for our professional beauty customers as well as the separation of EDI for our shared customers serve jointly. In close cooperation with the local departments, you will ensure the smooth transition of the electronic interfaces to our customers. Your main tasks include: Planning and coordination all local activities establish new EDI connections with all customer trading partners into the newly created EDI system landscape. Creating testing strategies aligned with internal stakeholders, global project team and customers to ensure 100%...

Be part of Big Data & Analytics Platform DevSecOps team as Azure IT Architect for designing and implementing the automatic deployment of its components using Infrastructure as Code (IaC) in a full Continuous Integration und Continuous Deployment (CI/CD) mode for various Azure PaaS technologies Aligning architecture and implementation with operating model and IT security requirements Driving forward and improving our IaC and CI/CD architecture by keeping up-to-date with the latest developments and industry best practices in this field Coordinating the product life cycle for technologies within the Big Data & Analytics Platform, i.e. design, implementation, IT security sign-off, release management, deployment, etc. Working closely together with the IT operations team to build monitoring solutions and to work on 3rd level support tickets

Sie sind Teil des DevSecOps-Teams der Big Data & Analytics Platform als Azure IT-Architekt für das Design und die Implementierung des automatischen Deployments seiner Komponenten unter Verwendung von Infrastructure as Code (IaC) in einem vollständigen Continuous Integration und Continuous Deployment (CI/CD) Modus für verschiedene Azure PaaS Technologien Abgleich von Architektur und Implementierung mit dem Betriebsmodell und den Anforderungen an die IT-Sicherheit Vorantreiben und Verbessern unserer IaC- und CI/CD-Architektur Koordinierung des Produktlebenszyklus für Technologien innerhalb der Big Data & Analytics Platform, d.h. Design, Implementierung, IT-Sicherheitsfreigabe, Release Management, Deployment, etc. Enge Zusammenarbeit mit dem IT-Operations-Team beim Aufbau von Monitoring-Lösungen und bei der Bearbeitung von 3rd-Level-Support-Tickets

2nd level support of the software applications Monitoring the data exchange between the software applications and with external applications. Assumption of project activities during the introduction of the new ERP system. You have already first experiences with data visualization tools (MS PowerBI, Tableau, etc.) Development of implementation plans together with the service provider Coordination of all involved areas in the company Planning and management of IT projects in the areas of ERP, Analytics and Human Resources (scope, budget, milestones and targets) Supporting the further development of programme and project management methods and standards

2nd level support of the software applications Monitoring the data exchange between the software applications and with external applications. Assumption of project activities during the introduction of the new ERP system. You have already first experiences with data visualization tools (MS PowerBI, Tableau, etc.) Development of implementation plans together with the service provider Coordination of all involved areas in the company Planning and management of IT projects in the areas of ERP, Analytics and Human Resources (scope, budget, milestones and targets) Supporting the further development of programme and project management methods and standards

Provide advice and guidance to business and application teams on Identity and Access management norms and standards Working closely with application owners in business and IT to implement a comprehensive life cycle management of application entitlements Support all stages of the regular entitlement review process and provide advice and guidance to the stakeholders in IT and business Provide advice and guidance on account management standards especially regarding non-person accounts Strong technical expertise in the Identity and Access Management tool landscape Be part of the global ITRS Identity and Access Management team to drive process harmonization and to support the implementation of global standards Deep understanding of regulatory requirements and control frameworks (NIST) in the area of Identity and Access Management Support internal and external audits and drive remediation

- Responsible for global quality management of CMDB data for Service Delivery - Define Quality Dashboards and Reports for IT Infrastructure areas in agreement with Stakeholders - Implement Dashboards and Reports supported by technical ServiceNow team - Define and manage KPIs for CMDB data quality and provide management reports regularly - Support Auditors in providing CMDB data quality reports, data and KPI relevant information - Manage CMDB Data Completeness and Correctness Quality of all Data Center and Cloud - Infrastructure (tracking and quality assurance) - Establish and Manage the IT Infrastructure document management process in Service Delivery to fulfill critical operational and regulatory requirements - Manage the closing of CMDB data gaps in daily operation in cooperation with the QM specialist, product managers, data custodian, data stewards and external service providers - Provide and coordinate requirements definition to increase data quality automation by automated...

Your area of ​​responsibility includes the processing of all incoming and outgoing shipments, as well as the secure forwarding to the respective destination. Further main tasks are: - Disposition - Document creation such as HAWB, MAWB and CMR - Communication with customers and oversea branches - Selection and negotiation with hauliers and carriers - Invoicing, booking of incoming invoices - Shipment tracking and complain management - Support with the introduction of a new air freight IT system This list is not exhaustive - so a very varied job awaits you.

IT-Support vor Ort und remote Standortübergreifender Trouble-Shooter bei allen aufkommenden IT-Problemen Verantwortung über Serviceleistungen im Hardware- und Softwarebereich Support der IT-Support Mitarbeitenden bei Windows und mobilen Geräten Überwachung, Diagnose und Problemlösung der Infrastruktur (netzwerk-Infrastruktur - Cisco LAN, WLAN, VolP-Infrastruktur - Microsoft Teams und Rechenzentrum - Windows- und VMware-Serverumgebung) Unterstützung und/oder Leitung von Projekten im Bereich Infrastruktur Verwaltungsaufgaben wie Dokumentation, IT-Beschaffung und eine Vorbereitung von Schulungen Reporting am Standort an den Werkentwicklungsleiter und innerhalb der ganzen Organisation an den IT-Infrastructure Manager

Beratung und Betreuung der Fachbereiche in den nationalen und internationalen Gesellschaften meines Kunden Aufnahme fachlicher Anforderungen sowie Umsetzung innerhalb der Komponente SAP FI Erstellung von Aufwandsschätzungen zur Anforderungsumsetzung Betreuung der SAP FI-Schnittstellen zu anderen IT Systemen und Beratung prozessorientiert über Systemgrenzen hinweg Incident-Behebung und Bearbeitung von Change Requests im 2nd Level Support im Bereich SAP FI / CO Mitarbeit im Projekt zur Umstellung der SAP Finanzbuchhaltung von SAP ECC 6.0 nach SAP S/4 HANA

You support smooth application operation and develop minor enhancements for several applications You assume internal product responsibility for IT products or product groups You plan, control and monitor external providers in terms of capacity, performance and quality of results for applications or application groups in the area of responsibility You are responsible for the escalation management in case of tickets or general problems and conduct coordination meetings with customers You will participate in planning, managing and reporting on all global cost elements of service budgets and you will be responsible for reviewing monthly invoices You will advise business departments or IT colleagues on service offerings You will participate in transition projects and in the further development of the service You create and maintain procedures for existing processes and documentation You will be responsible for ensuring compliance based on internal and external...

The CRM Specialist (Microsoft Dynamics) is responsible for supporting the sales organization's use of Microsoft Dynamics CRM/TrueBlue with emphasis on strong training and coordination with the Sales and Marketing teams, analysing business, and process requirements, facilitating testing, documentation, and communication. Perform reporting activities and analysis, and support data quality requirements in Dynamics. This role is supporting the broader team that shares the common goal of delivering and utilizing our CRM application with high business value. Following are the key responsibilities: 1) Training, Documentation, Support and Communication (50%) Developing training plans, materials, and documentation for Dynamics' users; keep materials up-to-date, and coordinating new user and ongoing training sessions. Provide training based on the developed plans to team members to ensure clear understanding and expectations. Maintain Documents Library as needed to support...

Unterstützung und Support für die Kollegen aus dem Tagesgeschäft mit Kundenkontakt Zuverlässige Bearbeitung von Systemnotfällen Bearbeitung der aufkommenden Incidents im Produktionsumfeld, Entwicklung von Incident Reports, Zusammenarbeit mit den Remote-Engineers Unterbreitung von Vorschlägen zur stetigen Optimierung der laufenden Systeme, der Software, der Infrastruktur und anderen Prozessen Bereitstellung und Prüfung der hinterlegten und zur Verfügung stehenden Dokumentation Kontakt zum Service Team, den Projekt Managern, den Account Managern und Kundenbetreuer innerhalb der Projekte Erbringung des Support in der QA (Quality Assurance) und CAT (Customer Acceptance Testing) Phase Vor-Ort Termine und Teilnahme an technischen Kunden-Meetings (20% Reisebereitschaft erforderlich) Übersetzende Kommunikation zwischen internen und externen Parteien (Deutsch - Englisch) Gewährleistung des 24/7 Betriebs

We are looking for you as Security Engineer for Security Services at our headquarters in Dresden or at the locations in Jena or Dubai, UAE. The team is responsible for the technical support of internal and external customers at 2nd level with a focus on Fortinet, Cisco ASA and Firepower. WHO WE ARE We are a global managed services provider and specialist for network and security technologies. With more than 90 employees, we support our customers global business strategies with highly available and secure IT solutions across all industries and combine them tailor-made to provide future-proof answers to the challenges and opportunities of digitization, mobility, cloud and IoT. With passion and expertise, we have been supporting a customer network with locations in more than 60 countries since our foundation in 2003. >> About us | Partner | Solutions | Philosophy | Social Commitment WHAT WE OFFER A permanent position where you will feel comfortable and you can grow...