8 it support specialist jobs found in München

You will handle services, 1st - 3rd Level Support, upgrades, installations, and troubleshooting for networks, network hardware devices, and software You will develop and document system standards for computer and network devices You will coordinate system development tasks, including design, integration, and formal testing You will oversee all transitions to production You will develop and execute actions in system specifications, technical and logistical requirements, and other disciplines You will create and maintain technical documentation to insure efficient planning and execution You will manage and document system configurations Provide end user support for MS Windows, MS Office

Zentraler 2nd Level Support für Lösungen und Sevices im Bereich Infrastrukturen und Applikationen Verantwortlich für Incident Management und Request Management im 2nd Level Support im Soft- und Hardwarebereich sowie Betreuung Analyse, Klassifizierung und Bearbeitung eingehender Anfragen im 2nd Level Support Betreuung und Betrieb der Netzwerkinfrastruktur (LAN, WAN, WLAN, Firewalls) Administration der Client-, Serversysteme und Applikationen von Kundensystemen und Sicherstellung des laufenden Betriebs Selbstständige Lösung von komplexen Störungen und Anforderungen im verantworteten Fachbereich Remote Support und Übernahme von Aufgaben in Projekten / Teilprojekte

Be part of Big Data & Analytics Platform DevSecOps team as Azure IT Architect for designing and implementing the automatic deployment of its components using Infrastructure as Code (IaC) in a full Continuous Integration und Continuous Deployment (CI/CD) mode for various Azure PaaS technologies Aligning architecture and implementation with operating model and IT security requirements Driving forward and improving our IaC and CI/CD architecture by keeping up-to-date with the latest developments and industry best practices in this field Coordinating the product life cycle for technologies within the Big Data & Analytics Platform, i.e. design, implementation, IT security sign-off, release management, deployment, etc. Working closely together with the IT operations team to build monitoring solutions and to work on 3rd level support tickets

Sie sind Teil des DevSecOps-Teams der Big Data & Analytics Platform als Azure IT-Architekt für das Design und die Implementierung des automatischen Deployments seiner Komponenten unter Verwendung von Infrastructure as Code (IaC) in einem vollständigen Continuous Integration und Continuous Deployment (CI/CD) Modus für verschiedene Azure PaaS Technologien Abgleich von Architektur und Implementierung mit dem Betriebsmodell und den Anforderungen an die IT-Sicherheit Vorantreiben und Verbessern unserer IaC- und CI/CD-Architektur Koordinierung des Produktlebenszyklus für Technologien innerhalb der Big Data & Analytics Platform, d.h. Design, Implementierung, IT-Sicherheitsfreigabe, Release Management, Deployment, etc. Enge Zusammenarbeit mit dem IT-Operations-Team beim Aufbau von Monitoring-Lösungen und bei der Bearbeitung von 3rd-Level-Support-Tickets

Provide advice and guidance to business and application teams on Identity and Access management norms and standards Working closely with application owners in business and IT to implement a comprehensive life cycle management of application entitlements Support all stages of the regular entitlement review process and provide advice and guidance to the stakeholders in IT and business Provide advice and guidance on account management standards especially regarding non-person accounts Strong technical expertise in the Identity and Access Management tool landscape Be part of the global ITRS Identity and Access Management team to drive process harmonization and to support the implementation of global standards Deep understanding of regulatory requirements and control frameworks (NIST) in the area of Identity and Access Management Support internal and external audits and drive remediation

- Responsible for global quality management of CMDB data for Service Delivery - Define Quality Dashboards and Reports for IT Infrastructure areas in agreement with Stakeholders - Implement Dashboards and Reports supported by technical ServiceNow team - Define and manage KPIs for CMDB data quality and provide management reports regularly - Support Auditors in providing CMDB data quality reports, data and KPI relevant information - Manage CMDB Data Completeness and Correctness Quality of all Data Center and Cloud - Infrastructure (tracking and quality assurance) - Establish and Manage the IT Infrastructure document management process in Service Delivery to fulfill critical operational and regulatory requirements - Manage the closing of CMDB data gaps in daily operation in cooperation with the QM specialist, product managers, data custodian, data stewards and external service providers - Provide and coordinate requirements definition to increase data quality automation by automated...

You support smooth application operation and develop minor enhancements for several applications You assume internal product responsibility for IT products or product groups You plan, control and monitor external providers in terms of capacity, performance and quality of results for applications or application groups in the area of responsibility You are responsible for the escalation management in case of tickets or general problems and conduct coordination meetings with customers You will participate in planning, managing and reporting on all global cost elements of service budgets and you will be responsible for reviewing monthly invoices You will advise business departments or IT colleagues on service offerings You will participate in transition projects and in the further development of the service You create and maintain procedures for existing processes and documentation You will be responsible for ensuring compliance based on internal and external...

The CRM Specialist (Microsoft Dynamics) is responsible for supporting the sales organization's use of Microsoft Dynamics CRM/TrueBlue with emphasis on strong training and coordination with the Sales and Marketing teams, analysing business, and process requirements, facilitating testing, documentation, and communication. Perform reporting activities and analysis, and support data quality requirements in Dynamics. This role is supporting the broader team that shares the common goal of delivering and utilizing our CRM application with high business value. Following are the key responsibilities: 1) Training, Documentation, Support and Communication (50%) Developing training plans, materials, and documentation for Dynamics' users; keep materials up-to-date, and coordinating new user and ongoing training sessions. Provide training based on the developed plans to team members to ensure clear understanding and expectations. Maintain Documents Library as needed to support...