5 service delivery manager jobs found in München

Der Bereich Service Delivery Management ist die Schnittstelle zwischen dem Vertrieb, den Kund:innen sowie dem Recruiting. Als (Senior/Executive) Service Delivery Manager:in begleitest Du die High Performer unserer Expert Career sowie dezidierte Personen aus dem Management bei Ihrem Tagesgeschäft. Du unterstützt die Weiterentwicklung von existierenden Kundenunternehmen, nimmst eigenverantwortlich im Tandem Vor-Ort-Termine wahr und prägst nachhaltig die Beziehungen zu den externen Stakeholdern. Bei Projektbesetzungen betreust Du selbständig unsere Partner:innen (Kunden:innen und Kandidaten:innen) und stellst eine reibungslose Delivery sicher. Hierbei verhandelst Du auch autark die Konditionen mit Kandidaten:innen sowie Kunden:innen und partizipierst entsprechend an den erfolgreichen Deals.

- Responsible for global quality management of CMDB data for Service Delivery - Define Quality Dashboards and Reports for IT Infrastructure areas in agreement with Stakeholders - Implement Dashboards and Reports supported by technical ServiceNow team - Define and manage KPIs for CMDB data quality and provide management reports regularly - Support Auditors in providing CMDB data quality reports, data and KPI relevant information - Manage CMDB Data Completeness and Correctness Quality of all Data Center and Cloud - Infrastructure (tracking and quality assurance) - Establish and Manage the IT Infrastructure document management process in Service Delivery to fulfill critical operational and regulatory requirements - Manage the closing of CMDB data gaps in daily operation in cooperation with the QM specialist, product managers, data custodian, data stewards and external service providers - Provide and coordinate requirements definition to increase data quality automation by automated...

You take responsibility for the entire service lifecycle, including the definition of operational processes, service levels, standard solution packages and KPIs You manage external service providers by consistently demanding service delivery according to agreed service levels and KPIs You will regularly participate in service management meetings and performance evaluation of contracted services provided You will undertake budget planning and monitoring for the service with the involvement of the provider and finance management You will assist with business case calculation prior to and during the design and engineering of new and modified infrastructure services based on customer and application requirements You will manage following services: risk management, quality management, capacity management, staffing management, demand forecasting, and performance management

Job Function Business IT Warum SoftwareONE?   SoftwareONE is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. With around  8.300 employees  and sales and service delivery capabilities in  90 countries , SoftwareONE provides around  65,000 business customers  with software and cloud solutions from over  7,500 publishers .        DevOps Engineer (gn) Applications | Infrastructure & Cloud  contract: full-time, location: remote, worldwide       key facts Manage and support our applications on their lifecycle from PaaS to SaaS.  Take an active part on the evolution and modernization of our applications.   Work as a DevOps and bridge between the teams of software development and infrastructure.  Provide technical support and expertise to users.      Das Aufgabengebiet Setting up, optimizing and maintaining our Enterprise solutions.   Taking an active part...

Job Function Business IT Warum SoftwareONE? SoftwareONE is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. With around 8,300 employees and sales and service delivery capabilities in 90 countries , SoftwareONE provides around 65,000 business customers with software and cloud solutions from over 7,500 publishers . This includes the design and implementation of the technology strategy, the purchase of the optimal software and cloud solutions, and also the management and optimization of the software portfolio.  And those who are dedicated like this to their customers must also be well organized in their internal structures. Thats why we are constantly looking for new talent for our internal teams as well. And this could be a new option for you:         Senior Developer (gn) Microsoft Dynamics NAV/ Business Central contract: full-time, start date: asap, location: Stans, Leipzig, München or remote...