Senior Service Manager (m/f/d)

Michael Page International (Deutschland) GmbH
München, Deutschland

Beschreibung des Jobangebots / Job Description

You take responsibility for the entire service lifecycle, including the definition of operational processes, service levels, standard solution packages and KPIs
You manage external service providers by consistently demanding service delivery according to agreed service levels and KPIs
You will regularly participate in service management meetings and performance evaluation of contracted services provided
You will undertake budget planning and monitoring for the service with the involvement of the provider and finance management
You will assist with business case calculation prior to and during the design and engineering of new and modified infrastructure services based on customer and application requirements
You will manage following services: risk management, quality management, capacity management, staffing management, demand forecasting, and performance management

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Michael Page International (Deutschland) GmbH

Our partner is a leading insurance Company in Munich. The client is driving digital transformation in the industry globally, breaking new ground in risk assessment and developing new products and services for new types of risks. Become part of the team to create the future and set new trends together with our client.

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