Senior Service Manager (m/f/d)

  • Michael Page International (Deutschland) GmbH
  • München, Deutschland

Beschreibung des Jobangebots / Job Description

  • You take responsibility for the entire service lifecycle, including the definition of operational processes, service levels, standard solution packages and KPIs
  • You manage external service providers by consistently demanding service delivery according to agreed service levels and KPIs
  • You will regularly participate in service management meetings and performance evaluation of contracted services provided
  • You will undertake budget planning and monitoring for the service with the involvement of the provider and finance management
  • You will assist with business case calculation prior to and during the design and engineering of new and modified infrastructure services based on customer and application requirements
  • You will manage following services: risk management, quality management, capacity management, staffing management, demand forecasting, and performance management

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