25/09/2021
- Responsible for global quality management of CMDB data for Service Delivery - Define Quality Dashboards and Reports for IT Infrastructure areas in agreement with Stakeholders - Implement Dashboards and Reports supported by technical ServiceNow team - Define and manage KPIs for CMDB data quality and provide management reports regularly - Support Auditors in providing CMDB data quality reports, data and KPI relevant information - Manage CMDB Data Completeness and Correctness Quality of all Data Center and Cloud - Infrastructure (tracking and quality assurance) - Establish and Manage the IT Infrastructure document management process in Service Delivery to fulfill critical operational and regulatory requirements - Manage the closing of CMDB data gaps in daily operation in cooperation with the QM specialist, product managers, data custodian, data stewards and external service providers - Provide and coordinate requirements definition to increase data quality automation by automated...
Michael Page International (Deutschland) GmbH
München, Deutschland