Customer Support Representative

Job Overview:
Dynatronics Accessories is looking for a motivated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a smooth and satisfying shopping experience for all customers.

Key Responsibilities:

• Respond to customer inquiries via phone, WhatsApp, social media, and in-store interactions
• Provide accurate information about products, pricing, and availability
• Handle customer complaints professionally and find timely solutions
• Process orders, returns, and exchanges efficiently
• Maintain a positive and friendly attitude while dealing with customers
• Keep records of customer interactions and transactions
• Coordinate with the sales and technical team when required

Requirements:

• Minimum Intermediate / Bachelor’s degree preferred
• Strong communication skills (Urdu & basic English)
• Good problem-solving and interpersonal skills
• Basic knowledge of mobile accessories and electronics is a plus
• Ability to work in a fast-paced retail environment
• Previous customer service experience is preferred but not mandatory

Skills:

• Customer handling and communication
• Time management
• Basic computer skills (POS systems, WhatsApp, Excel)
• Teamwork and adaptability

Working Hours:
Full-time (Shift-based, including weekends if required)

Salary:
Market competitive + incentives based on performance