You support smooth application operation and develop minor enhancements for several applications You assume internal product responsibility for IT products or product groups You plan, control and monitor external providers in terms of capacity, performance and quality of results for applications or application groups in the area of responsibility You are responsible for the escalation management in case of tickets or general problems and conduct coordination meetings with customers You will participate in planning, managing and reporting on all global cost elements of service budgets and you will be responsible for reviewing monthly invoices You will advise business departments or IT colleagues on service offerings You will participate in transition projects and in the further development of the service You create and maintain procedures for existing processes and documentation You will be responsible for ensuring compliance based on internal and external...