GRACIAN JOHN RODRIGUES
- F&B Associate
- Mumbai
Zusammenfassung / Personal Summary
Hospitality professional with over a year of experience in luxury food and beverage operations, including guest service, restaurant management, VIP guest handling, and bar operations at St. Regis Mumbai. Skilled in delivering personalised dining experiences, managing high-volume service environments, supporting inventory control, billing processes, and maintaining luxury hospitality standards. Recognised with the Astor Award for Best Performance and Employee of the Month for service excellence. Certified in professional bartending and trained through Marriott International programmes, with strong expertise in mixology, banquet operations, and guest experience management
Berufserfahrung / Work Experience
· Delivered personalised food and beverage service to guests, including VVIP clients, while maintaining luxury hospitality standards.
· Supervised table service, order handling, and guest interactions to ensure smooth dining operations.
· Managed billing activities, cheque settlements, daily budgets, and guest payment queries.
· Monitored inventory levels, conducted stock audits, and coordinated purchase orders to support cost control.
· Reviewed sales reports and product wastage trends to improve operational efficiency and profitability.
· Coordinated with Sales and Marketing teams for promotional menus and guest engagement initiatives.
· Maintained guest preferences and service records through the Guest Experience Portal.
· Supported bar operations during high-volume periods and special events.