- Regularly update internal systems with program and partner-related information, ensuring
accurate and up-to-date records.
- Act as the main point of contact for SAP learning courses, collaborating with both partners and
universities to ensure seamless access and enrollment.
- Oversee and manage the learning program reimbursement process for LATAM countries,
ensuring compliance and timely processing of claims.
- Present SAP learning programs to partners, providing guidance and assistance in program
selection, registration, and ongoing support.
- Lead and coordinate educational projects, ensuring successful execution and alignment with
organizational goals.
- Tool Expertise: Proficient in SAP for Me, SAP HANA (Manage My Partnership Application),
HPI (internal tool), and Microsoft Office suite
ast Group- Administrative Analyst
- Oversee and analyze customer product usage within SAP for Me
- Conduct regular meetings with customers to help them understand their SAP products, usage
patterns, and offer tailored solutions to optimize their experience.
- Manage Partner Center of Expertise (CoE) audits, ensuring compliance with SAP’s standards and
internal requirements.
- Provide expert-level assistance to customers with SAP access issues via email, chat, or virtual
meetings, and open support tickets when necessary.
- Export, organize, and analyze data from SAP databases using advanced Excel features to deliver
actionable insights.
- Work closely with Financial and HR teams to align SAP operations with company goals and
ensure smooth workflows.
- Administer SAP For Me platform activities including user creation, tracking pending invoices,
monitoring project statuses, and managing certifications.
- Coordinate and distribute SAP courses, training sessions, webinars, and certifications across the
company, ensuring employees have the resources to succeed.
- Oversee the administration of SAP's reimbursement programs, ensuring timely and accurate
processing of claims.
- Tool Expertise: Proficient in SAP For Me,, and Microsoft Office suite to optimize workflow and
reporting.