Commvault/ Backup Simple - Associate (BackUp Simple L1 Experte - Deutsch und English Sprachkenntnisse) in Köln
SoftwareONE Deutschland GmbH von ITrheinland.de
Beschreibung des Jobangebots / Job Description
SoftwareONE is a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland.
With around 8,300 employees and sales and service delivery capabilities in 90 countries, SoftwareONE provides around 65,000 business customers with software and cloud solutions from over 7,500 publishers.
As a SoftwareONE Associate Consultant – Backup you will provide 24x7 technical support for issues raised by our Backup customers and Backup systems across a broad scope of Hybrid Cloud environments – including On-premise, Microsoft Azure and Amazon Web Services (AWS).
You will be working on our Managed Hosted Commvault service providing a key level of support to ensure our customer’s business remains stable.
You will manage Commvault Incident and requests. Using your experience and sound technical knowledge of Commvault you will provide solutions to incidents and complete the requests. You will drive efficiencies into our services by developing SOP’s to enable your Level 1 peers to resolve tickets more quickly. You will escalate to SoftwareONE Level 2. Your role is pivotal to the success and speed of our Backup support service.
You will be part of a dynamic team of skilled Commvault colleagues, expected to keep your skills and qualifications up to date through SoftwareONE’s generous training program. These skills will extend beyond Commvault to include Microsoft Azure and Amazon Web Services.
Your spoken English language and communications skills will be essential in keeping customers informed of progress and dealing with their concerns effectively.