Operations Manager in Leipzig

Why SoftwareONE?

Join the EMEA Operations team today!

Support the growth and the transition of the Microsoft Business in the EMEA region with special knowledge about:

• • Licensing in all offered MS programs
  • Change Management
  • EA /O365 / Azure processing and Transitions
  • SPLA/MPSA
  • Modern Platform / CSP

Today SoftwareONE is a global leader in software and cloud portfolio management and is modernizing the way organizations budget and optimize their global IT spend from on-premises to the cloud.
Our 5,000 technology experts located across 80+ countries work on over a 1,000 Technology Projects globally. We provide customers with the right advice on their Technology Roadmap towards the cloud or optimizing the Business-outcome of a cloud-based landscape. With our PyraCloud platform, applying machine learning, delivering the visibility, insight, automation and control customers demand to maximize their software investments.
In tandem, our Software Lifecycle Management (SLM) services provide the methodology and framework to optimize the underlying IT infrastructure, accelerate cloud adoption and minimize compliance risk.
With our dynamic leadership and driven business strategy SoftwareONE is one of the fastest growing technology solution providers in the world with elite partnerships with Microsoft, AWS, Adobe, IBM, VMware, Oracle, Citrix, Red Hat, Trend Micro and many more.

• Responsible for completion of all complex Microsoft Enterprise Agreement contracts              
• Resolve customer inquiries and escalations and support multiple internal departments in regard to Microsoft programs   
• Communicate in a timely and effective manner based on established SLA’s        
• Understanding the internal structure of the EOC processing teams and the MS Program Managers
• Coordinate with all relevant parties – Sales, Finance, Microsoft, etc. - to resolve order issues, ensure all possible revenue is booked each month and deals are closed
• Effectively communicate Microsoft program updates to impacted teams within the s...

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Schlagworte: Global Service Delivery Centre Operations, Englisch, Controlling, Controller, Oracle, Strategie, Adobe, Management, Manager.