25/09/2021

INTERIM Technical Support Analyst (m/w/d)

  • Michael Page International (Deutschland) GmbH
  • München, Deutschland

Beschreibung des Jobangebots / Job Description

Assignments:

  • Consistently provide an exceptional, pleasant and courteous service to all End Users
  • Provide 2nd level support for escalated workstation and mobile related issues and requests
  • Provide the day-to-day operational support for incidents, adds/moves/change for voice and video conferencing, and AV equipment and escalating to next level group when appropriate.
  • Perform daily sweeps following defined procedures to ensure all conferencing equipment is functioning properly
  • Effectively question end users to collect information and understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues
  • Interact with end users in person, via telephone, e-mail, IM/chat, and social tools, to provide technical support
  • Maintain incident records and resolution detail utilizing ITSM Ticketing tool, Service Now
  • Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues
  • Escalate hardware repairs to third party providers as needed
  • Installation of workstation, telephony, and mobile hardware/software as required
  • Provision and prepare workstations using standard images
  • Setup and install new workstations, loaners and other workstation related equipment

Jetzt bewerben