General Manager Senior Living Residence

The General Manager will lead the Resort Operations and dive high - quality care, hospitality and support in an exceptional environment. He/she will manage all aspects of the service, including financial, operational and leadership, optimise profitability and the financial return and provide the highest quality of Care and services to the residents.

• Maintain high occupancy through the development & implementation of a sales & marketing program. Meet with & lease apartments to potential residents.
• Directly line manage the team, monitoring staff development through supervisions, appraisals, and training to assist them in delivering a high-quality service.
• Ensure all aspects of facilities and hospitality services are effectively managed including the bar and restaurant and guaranteeing the highest level of customer Service, leading the relation with the external Service suppliers.
• Effectively manage housing and building services, void, and lettings management, building maintenance, including day to day repairs ensuring key performance targets are monitored and met.
• Ensure the Season brand values are adhered to, overseeing the aesthetics of the internal and exterior of the building, staff appearance and providing a high level of customer service.
• Develop & implement quarterly business plans to maintain high occupancy & achieve financial goals-budgeting, monitoring & corrective action planning.
• Oversee customer billing and charging for housing, care and hospitality, ensuring compliance with payment systems and payments are managed and monitored effectively.
• Oversee the referral process including assessments, move-in and settle in of older people into the scheme.
• Oversee the Property's Health and Safety and Fire Safety compliance.
• Establish positive relationships with residents by attending community events, holding meetings with residents & advisors, proactively identify problems & implementing corrective actions to ensure resident engagement, independence & happiness.
• Develop & maintain positive relationships with key stakeholders including governmental agencies, business partners, community groups, etc