Customer Service Representative - (FR/DE/EN) - (Based in Paris, France)
Vollzeit / Full time
Kundenservice / Customer Service
Beschreibung des Jobangebots / Job Description
Do you have a sense ofFashionand a style for every story and want to advise others about them? If you speak multiple languagesand aim to work in theLuxury sectorhere's your chance to move and work in Paris.
🌍: Paris, France – 💰: €21k-26k – 📆: ASAP
Our partner is one of the main providers of outsourced customer service for luxury brands. This company has been operating in the sector for more than 20 years. The team includes about 250 people and has offices in Brussels, Milan, New-York, and Paris.
This job as a Customer ServiceAdvisoris the perfect opportunity for you to move to Paris and work with all the languages you know!
On a daily basis, you support customers throughout their purchase journey.
In detail, your tasks include:
Managecustomer relationshipvia phone, email, chat, click-to-call, e-commerce, and social networks
Accompanying the clients from the beginning of the purchase process until the end (before, during, and after the sale)
Assuring the compliance of customer service rules and politics
You will be trained to understand the position and get a grasp of internal tools and the brands they work with.
The Talents You Need
Language skills:Proficient in German, French, and English (written and spoken)
Highly passionate about luxury goodsand thefashion industry
At ease of working with computers
Knowledge of various CRM
Dynamic, resourceful, and positive above all
Motivated to discover and invest in customer service and e-commerce
Commercial and result-oriented mind
Excellent listening skills
BIG plus: previous experience in the luxury sector
Other skills: Empathy, organization, teamwork, multitasking
What You Get
High bonus for outstanding performance
Opportunity to work for exclusive fashion & luxury brands
Multicultural team with more than 10 nationalities
Get ready to join the adventure and prove your language skills!
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