30/09/2020

Customer Service Representative - (FR/DE/EN) - (Based in Paris, France)

  • Next Station
  • Paris, Frankreich
Vollzeit / Full time Business Development Kundenservice / Customer Service

Beschreibung des Jobangebots / Job Description

Do you have a sense of Fashion and a style for every story and want to advise others about them? If you speak multiple languages and aim to work in the Luxury sector here's your chance to move and work in Paris.

🌍: Paris, France – 💰: €21k-26k – 📆: ASAP

Our partner is one of the main providers of outsourced customer service for luxury brands. This company has been operating in the sector for more than 20 years. The team includes about 250 people and has offices in Brussels, Milan, New-York, and Paris.

 

Your Challenge

This job as a Customer Service Advisor is the perfect opportunity for you to move to Paris and work with all the languages you know!

On a daily basis, you support customers throughout their purchase journey.

In detail, your tasks include:

  • Manage customer relationship via phone, email, chat, click-to-call, e-commerce, and social networks
  • Accompanying the clients from the beginning of the purchase process until the end (before, during, and after the sale)
  • Assuring the compliance of customer service rules and politics

You will be trained to understand the position and get a grasp of internal tools and the brands they work with.

 

The Talents You Need

  • Language skills: Proficient in GermanFrench, and English (written and spoken)
  • Highly passionate about luxury goods and the fashion industry
  • At ease of working with computers
  • Knowledge of various CRM
  • Dynamic, resourceful, and positive above all
  • Motivated to discover and invest in customer service and e-commerce
  • Commercial and result-oriented mind
  • Excellent listening skills
  • BIG plus: previous experience in the luxury sector
  • Other skills: Empathy, organization, teamwork, multitasking

 

What You Get

  • High bonus for outstanding performance
  • Opportunity to work for exclusive fashion & luxury brands
  • Multicultural team with more than 10 nationalities

 

Get ready to join the adventure and prove your language skills!

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