Customer Success Manager (full-time, Essen or remote)

Customer Success Manager (full-time, Essen or remote)

What will you do?

• Become our customers’ ambassador and ensure an optimal customer journey from first contact to post-delivery of the project

• Moderate department communication to remove road-blocks in projects and monitor progress

• Monitor customer satisfaction, identify gaps in products, processes and propose solutions

Your background

• Min. 5 years of experience as a Technical Consultant, Project Manager or pre-sales engineer

• Strong relationship building and creative problem-solving skills

• Good project management skills with hands on experience

• Passion for customer facing partnerships, ability to act as an advocate for our strategic accounts.

• Bachelor’s degree in economics or a technology related subject is preferred