04/05/2021

HPC Service Management

  • 247GlobalRecruit
  • Stuttgart, Germany
Vollzeit / Full time IT und Telekommunikation / Information Technology, Telecommunications

Beschreibung des Jobangebots / Job Description

JD ID

HPC Service Management

Role (L1/L2/L3/Service

Lead/Tech Lead/Architect)

Lead, HPC Service Management

Position

Infrastructure – HPNon-Stop Lead Service Management

Academic Background

Bachelor of Engineering / Technology / Science

Overall Experience (in yrs.)

8 – 10 years

Location

Stuttgart, Germany

 

Skill Summary

 

 

 

 

Technical skills (Required - Mandatory)

Should have managed small to medium teams delivering/managing IT operations. Should be hands-on in terms of technology. Should have an understanding of processes and quality aspects

Knowledge of IT asset management, incident/request management, problem management, change/release management, Availability and capacity management.

Good understanding on VM, OS, Network, storage and general datacenter technologies.

Strong experience HP NonStop/Safeguard/Xypro operating system

Capacity Planning and Performance management of the Guardian/OSS operating systems

Technical skills (Required - Nice to have)

Hands-on experience in one of the Automation Platforms (SaltStack, Ansible, Puppet, Chef)

Language skills needed

German, English

 

People skills

·        Should be a team player

·        Building collaborative partnership – by interactive regularly with key influencers within and outside organization.

 

 

 

 

 

Soft skills

·        Deep experience Customer Handling and stakeholder management.

·        Ability to handle escalations, be a trusted advisor for the customer and work closely with customers in defining solutions

·        Ability to drive Service Improvement programs and drive service quality improvements.

·        Familiarty with working on small proposals, billing and charging topics

·        Understanding of service level management process, related agreements – SLA/OLA and workflow steps.

·        Analytical ability

·        Business acumen

·        Knowledge of capacity management process.

 

 

 

Area of responsibilities

Skill Level

·        Provide N-level support for HP NonStop/Safeguard/Xypro operating system. This will include release updates, patching, maintenance, troubleshooting of error logs, etc

·        Install and configure application monitoring and analytics tools.

·        Implement the log analytic tools and provide right analytics to customers

·        Proactive problem management - providing solutions to technical and operational issues.

 

 

 

Expert

·        Responsible to build and implement security guidelines.

·        Running the service operations in close cooperation with other IT process owners and service owners.

·        Automate regular activities

·        Implement the changes one various environments and support go-live activities.

·        Responsible to auditing incidents, changes and problem requests and providing feedback to team.

·        Responsible for SLAs / KPIs and service quality

·        Prioritizing the team activities and changes.

·        Responsible to bring service improvement ideas and to implement in service

·        Providing technical consultation to customers and service teams on various technologies used in middleware service and integration components.

·        Service definition, scoping and policy formulation: provide inputs to data center in order to design a scalable and robust architecture.

·        Admin model, work-flow, monitoring and reporting framework: provide inputs in order to ensure that service deliverables are met with as defined in the SLA.

·        Technology Resources – Hardware, software, data communication, consumables and services: Initiate procurements based on BOM provided by the service teams in order to ensure timely delivery of components or systems.

·        Capacity Management: monitor and review capacity metrics and present to location manager in order to ensure services are delivered within the defined thresholds set in the capacity management plan

·        Service management plan: implement the plan in the DC in compliance with the guidelines in order to ensure that the required service management processes are implemented as per scope of service.

·        Service level management and service reporting: monitor and report on IT services SLAs in order to maintain and improve service quality. Review DC support and operations effectively in order to achieve service level compliance.

·        Supplier management: Review performance with vendor managers and DC and present to location manager in order to ensure vendor meets compliance levels.

·        User communication and updates: Communicate IT service policies and processes, service availability, service reporting.

·        Configuration management: Maintain accurate configuration information in

order to ensure the data accuracy of IT services components and related infrastructure in the location.

 


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