Service Now Architect

  • 247GlobalRecruit
  • Frankfurt, Germany
Vollzeit / Full time IT und Telekommunikation / Information Technology, Telecommunications

Beschreibung des Jobangebots / Job Description


JD_ITSM_ServiceNow Architect Germany || T1810

Role (Architect)

ServiceNow Architect


ServiceNow- Architect

Academic Background

Bachelor of Engineering / Technology / Science

Overall Experience (in yrs.)



Germany Frankfurt

Skill Summary





Technical skills (Required - Mandatory)

ServiceNow ITSM ( inclusive of  Asset & Configuration Management) , ITOM , HAM/SAM/ Integrations, SaaS, Open Source solutions

At least 2 ServiceNow Implementation Specialist Certifications

Expert Proficiency of working with ServiceNow platform for Global Customers

Design Frameworks and Methodologies; Non Functional Requirements Architecture definition, design and development tools

Scripting, COTS , TMF standards like SID, eTOM, TAM

Service Now Implementation Specialist, ITIL V3

Technical skills (Required - Nice to have)


Language skills needed


People skills

Lead a team 10-15 Senior Developers/Developers








Soft skills

·                  Experience in running operations with ITIL processes / ITIL certified.

·                  Excellent Analytical and troubleshooting skill.

·                  Excellent in Verbal, written communication.

·                  Creative thinking in implementing Service improvements (automation, incident reduction, etc.).

·                  Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.

·                  Experienced in running operations following ITIL processes. 

·                  Experienced in writing RFPs solutions and presentations during client visits.

·                  Experience with leading a geographically separated customers and onshore/offshore teams

·                  Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.



Area of responsibilities

Skill Level

·                  Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out.

·                  Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization.




·                  define, plan and develop solutions, frameworks, IPs etc. around ServiceNow and Service Management Domain.

·                  Evangelize the usage of reusable frameworks and artifacts; create knowledge

/certification artifacts and evaluation criteria guide.

·                  Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

·                  Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements.Ability & Experience to define at an architectural ( in consultation with Architects ) and design level of detail, technical solutions aligned with business problems.

·                  Experience designing and implementing client facing solutions leveraging involving ServiceNow.

·                  Experience of performance compliant design, sustainable solution architecture

·                  Experience implementing and integrating enterprise software applications.

·                  Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions

·                  Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.

·                  Design and develop ServiceNow data model to support process integrations

·                  Ability to understand ServiceNow lifecycle, multitask, time management skills

·                  Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.

·                  Business analysis and requirements gathering abilities.

·                  Ability to learn technology quickly through instruction and self-training

·                  Practical experience with agile methodologies/tools




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