04/05/2021

Incident Manager

  • 247GlobalRecruit
  • Remote
Vollzeit / Full time IT und Telekommunikation / Information Technology, Telecommunications

Beschreibung des Jobangebots / Job Description

Hello All,
We are currently hiring for the above position.
For more details, please refer to the Job Description.

Interested candidates kindly share your CV to rajanala@247globalrecruit.com
Good luck!

Title 

Incident Manager

Location

London

Contract

8 Months(Extendable)

No of years experience 

4+ Years

Detailed job description - Skill Set:

·         Incident Management (Incident resolution, stakeholder communication, bridge management, post mortem analysis, and action items)

·         User Ticket management (Backlog review, User interface, and manual prioritization)

·         Perform Monthly Metrics Analysis, Frequent Failure, and Support Efficiency/Automation, Data queries from respective Managers

·         Being involved in Operational risk reduction programs and Change control processes.

·         Understand current queue of work items handed over across shifts and review criticality/priority

·         Track and ensure progress on allocated queue/mentor team members where necessary

·         Planned/unplanned events – Support BCP, Migration, Holiday activities, Open for 24*7 shift availability

·         Meetings – Represent the cluster for Scorecard reviews, Feedback trackers

Mandatory Skills

·         Application Support experience with working knowledge on Unix, database, and basic knowledge on any programming Language like JAVA/Scripting language, etc.

·         Must have experience in monitoring & resolving US Business End Of Day Autosys jobs in an investment banking environment.


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