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No of years experience
Detailed job description - Skill Set:
· Incident Management (Incident resolution, stakeholder communication, bridge management, post mortem analysis, and action items)
· User Ticket management (Backlog review, User interface, and manual prioritization)
· Perform Monthly Metrics Analysis, Frequent Failure, and Support Efficiency/Automation, Data queries from respective Managers
· Being involved in Operational risk reduction programs and Change control processes.
· Understand current queue of work items handed over across shifts and review criticality/priority
· Track and ensure progress on allocated queue/mentor team members where necessary
· Planned/unplanned events – Support BCP, Migration, Holiday activities, Open for 24*7 shift availability
· Meetings – Represent the cluster for Scorecard reviews, Feedback trackers
· Application Support experience with working knowledge on Unix, database, and basic knowledge on any programming Language like JAVA/Scripting language, etc.
· Must have experience in monitoring & resolving US Business End Of Day Autosys jobs in an investment banking environment.
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